1) Does the product require a new battery?
If the device hasn’t been used for several months, or if the collar is used every day, you should replace the battery (purchase a new battery from your local dealer) before contacting the After Sales Service.
Note: Completely remove the battery from the unit during extended periods of non-use, for a longer life span.
2) Is the battery the correct one for the product and is it inserted correctly?
Check the battery is correctly in place, with the ‘+’ sign to the outside, and that the battery cover is closed properly (for contact with the springs)
3) Are the batteries in the remote control working properly?
→ How can I check the battery level in the remote control? Click here
4) Have you switched on and synchronised the unit and the remote control?
Note: The collar has a BATTERY SAVER function, it switches off automatically if not used for 18 hours; the collar must therefore be switched on again.
→ How do I switch the collar on/off? Click here
5) Check the system is working
Position the unit with the nozzle facing in the opposite direction to you, then press button 1 or 2 (short or long spray).
- If you can’t hear a ‘crackling’ sound coming from the unit:
- If you can hear a ‘crackling’ but nothing comes out: the battery is working
The battery may be worn out, purchase a new Martin Sellier battery of the same type, supplied by your local dealer.
If the problem persists → Contact our After Sales Service, click here
- Have you filled the reservoir? → How can I check the level of liquid? Click here
- There may be too much air inside, in which case, you must ‘bleed’ the product: place the unit upside down and flat on a table, keep your face away from the nozzle that sprays the liquid. Press on the small metal pin at the centre of the filling valve with the tip of a ballpoint pen or the refill canister. Once the air has been removed, refill the device with liquid if required and press button 1 or 2 to see if the spray comes out.
- The spray nozzle may be blocked: wipe with a damp cloth and remove any hairs or other residue that may be causing the obstruction using tweezers, BUT never insert any pointed object, such as a needle, inside the product: this will invalidate the warranty.